Return & Exchange Policy

At GEMHUB we want you to love your purchase. If you're not completely satisfied, you can return eligible items within 30 days of delivery for a refund. Here's exactly how it works.

30-Day Returns

  • 30 days from the date of delivery to request a return for a refund. Exchanges are available within 45 days.
  • Free first return — prepaid, fully insured pickup, at no cost to you.
  • No restocking fees. Approved returns are refunded in full to your original payment method.

What Cannot Be Returned

Because they are produced specifically for you, the following are final sale, except where the item is defective or we made an error:

  • Custom, made-to-order, engraved, resized or otherwise personalised pieces.
  • Items damaged through misuse, accident or normal wear after delivery.
  • Items returned without their certificate or original packaging.

If you're not sure whether a piece is made-to-order or ready stock, email care@gemhub.in before you order and we'll confirm.

Damaged, Defective or Wrong Item

Inspect your order on delivery. If an item arrives damaged, defective or incorrect, contact care@gemhub.in within 48 hours with photos. We replace it or refund it in full and cover return shipping — this applies to every piece, including made-to-order items.

How to Start a Return or Exchange

All returns go through our Return Authorisation (RA) process. Please don't ship anything back before requesting an RA — unauthorised returns can't be accepted or refunded.

  1. Email Us. Send a note to care@gemhub.in with your order number, the reason for return, and two clear photos of the item, within the 30-day window.
  2. We Reply Within One Business Day. Our team confirms your RA number, the correct return instructions, and a prepaid pickup where applicable.
  3. Pack & Ship. Return the item using the instructions we provide within 7 working days of receiving your return address.

Condition Requirements

  • Original Condition. Unworn, undamaged, with all original packaging and documentation. Pieces showing signs of wear can't be accepted.
  • Certificates Included. A missing IGI or GRA certificate carries a replacement fee per certificate, as these are costly to reissue.
  • Not Modified Elsewhere. Items resized, engraved, or altered by a third party can't be returned.
  • Authorised in Advance. Unauthorised or refused-on-delivery packages can't be processed.

Preparing Your Return

  • Include Everything. Original packaging, jewellery box, complimentary gifts, packing slip, and all certificates.
  • Mark the Package. Write your order number clearly on the outside. For security, please don't write "jewellery," "diamonds," or "gold" anywhere on the package.
  • If Using Your Own Courier. Choose a fully insured, trackable service and send us the tracking number. We can't take responsibility for items lost or damaged in transit on a return we didn't arrange.

Your Refund

Once your return reaches us, our Quality Assurance team inspects the piece — this usually takes up to three (3) business days. As soon as it's approved, we process your refund to the original payment method within 2 business days. Depending on your bank and payment gateway, refunds may take a further 5–7 business days to appear. We'll keep you updated by email at each step.

Cancellations

To cancel an order before dispatch, contact care@gemhub.in as soon as possible. Made-to-order and customised pieces can be cancelled within 24 hours of ordering; after production begins they cannot be cancelled.

Your Consumer Rights

Nothing in this policy limits the statutory consumer-protection rights available to you under the Consumer Protection Act, 2019 and other applicable Indian law, including rights relating to faulty or misdescribed goods.

About GEMHUB

This store is owned and operated by Hamlet E Commerce Private Limited (trading as GEMHUB), with its registered office at Unit no 201, Green Wood Plaza, Greenwood City, Sector 45, Gurugram, Haryana 122003.

Thank you for choosing GEMHUB. Questions about your return? Email care@gemhub.in or call +91 84485 61821.