GEMHUB — Return & Refund Policy
:root{--navy:#1B2A5C;--gold:#C9A84C;--green:#1A6B3C;--goldlite:#F5ECD6;--ink:#2b2b2b;}
body{font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Arial,sans-serif;color:var(--ink);line-height:1.65;max-width:860px;margin:0 auto;padding:28px;background:#fff;}
h1{color:var(--navy);font-size:26px;border-bottom:3px solid var(--gold);padding-bottom:10px;}
h2{color:var(--navy);font-size:21px;margin-top:16px;border-left:5px solid var(--gold);padding-left:12px;}
a{color:var(--navy);}
.muted{color:#777;font-size:13px;}
ul,ol{margin:6px 0;}
Return & Refund Policy
GEMHUB · A Unit of Hamlet E Commerce Private Limited · www.gemhub.in · Last updated: 24 June 2026
At GEMHUB we want you to love your purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund, subject to the conditions below.
1. Return Window
You may request a return within 30 (thirty) days from the date your order is delivered.
2. Condition of Returned Items
- The item must be unworn, unused and in its original condition.
- It must be returned with all original packaging, the certificate of authenticity, and any tags intact.
- For hygiene reasons, pierced earrings are accepted only if returned unworn with any protective seal intact.
3. Non-Returnable Items
- Custom, made-to-order, engraved, resized or personalised pieces.
- Items damaged through misuse, accident or normal wear after delivery.
- Items returned without the certificate or original packaging.
4. How to Start a Return
- Email care@gemhub.in with your order number and reason within the 30-day window.
- Our team will confirm eligibility and share return shipping instructions.
- Pack the item securely with its certificate and packaging, and ship it using an insured, trackable service to the address we provide.
5. Return Shipping Costs
- If the item is faulty, damaged in transit, or we sent the wrong item, we cover the return shipping cost.
- For change-of-mind or other personal-preference returns, the customer is responsible for return shipping and insurance.
6. Refunds
- Once we receive and inspect the returned item, we will notify you of approval.
- Approved refunds are processed within 2 business days to your original payment method. Your bank or card issuer may take a further 5–7 business days to credit the amount.
- Original shipping charges (if any) are non-refundable except where the return is due to our error.
7. Damaged or Incorrect Items
Please inspect your order on delivery. If an item arrives damaged or incorrect, contact care@gemhub.in within 48 hours with photographs, and we will arrange a free replacement or full refund.
8. Exchanges & Resizing
To exchange an item or request resizing, email care@gemhub.in. Exchanges are subject to the same condition requirements as returns.
9. Contact
Returns team: care@gemhub.in · +91 88000 62167
Hamlet E Commerce Private Limited, 2nd Floor, Unit No. 201, Green Wood Plaza, Block B, Greenwood City, Sector 45, Gurugram, Haryana 122003, India.
